Key Responsibilities
- Handle incoming and outgoing calls professionally and courteously.
- Assist patients with appointment booking, rescheduling, and cancellations.
- Provide accurate information regarding diagnostic tests, health packages, and hospital services.
- Address patient inquiries, complaints, and feedback effectively.
- Maintain accurate records of customer interactions in the system.
- Coordinate with internal departments to ensure timely resolution of patient concerns.
- Follow up with patients regarding appointments, reports, and service-related matters.
- Achieve daily and monthly call handling and service quality targets.
- Maintain confidentiality of patient information and company data.
Required Qualifications
- Graduate in any discipline.
- Prior experience in a call center, customer service, healthcare, or hospitality industry is preferred.
- Freshers with excellent communication skills may also apply.
Required Skills:
- Excellent verbal communication skills in Hindi and English.
- Valuable interpersonal and customer service skills.
- Basic computer knowledge and proficiency in MS Office.
- Ability to handle multiple tasks and work under pressure.
- Positive attitude and problem-solving skills.
- Strong listening and communication abilities.
Salary & Benefits
- Competitive salary package.
- Performance-based incentives.
- Career growth opportunities.
- Professional and supportive work environment.
Pay: ₹13,500.00 - ₹13,550.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund