Summary:
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Guest Relations (Event Operations) is responsible to oversee and ensure seamless guest experiences during events. This role involves managing guest interactions, coordinating with internal departments, and supporting event execution to maintain high standards of service. The position focuses on relationship building, guest satisfaction, and operational excellence across all event-related activities.
Qualifications:
- Minimum 2 years work experience in Guest Relations, Front Office, or Event Operations in a luxury international brand hotel. Valuable understanding of guest service standards, event coordination, and hospitality operations. Strong interpersonal and communication skills with a focus on guest satisfaction and relationship management.