Key Responsibilities:
- Manage and execute timely renewals for GWS, Azure, and AWS service contracts.
- Maintain high customer retention rates by ensuring client satisfaction and addressing concerns proactively.
- Identify and pursue upselling and cross-selling opportunities to expand service usage.
- Collaborate with Customer Success and Technical teams to ensure smooth service delivery and client onboarding.
- Maintain accurate records of renewal activities, forecasts, and client interactions in CRM systems.
- Analyze customer usage patterns and provide insights to improve engagement and value realization.
- Educate clients on new features, service enhancements, and best practices.
- Meet or exceed monthly and quarterly renewal and upsell targets.