Store Manager

A Store Manager acts as an key link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities
- Greeting customers when they enter store and coaching the team to do the same
- Customer focus: Driving Net, Promoter Score,

Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.

Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team.

Striving to have long lasting and fruitful relationships with each of our customers.
- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
- Driving sales vs. plan: Developing a culture of high sales performance expectations, i.e. Sales Leadership,



Motivating and inspiring the field team to drive for results, Assessing field capability and establish performance priorities at group level People development, Assisting in recruiting and selecting high potential staff
- Providing effective on-the-job training and guidance to team members making use of company training modules.
- Delivering explicit, motivating and constructive feedback in a timely manner to all retail associates.
- Evaluating the training needs of store associates and working closely with L&D; department to Control) execute the developmental plan.
- Understanding the reasons for attrition and taking measures to control it.
- Monitoring cash reconciliation to ensure there is no mismatch of store funds.
- Ensuring availability of required merchandise and services.
- Conducting stocktakes regularly
- Ensuring the staff at store level has basic understanding of POS System to en

📌 Store Manager (Haryana)
🏢 RaiSha Globals
📍 Haryana