Role Title EUC SME / Architect (End User Computing)

Reports to Chief Architect

Location Mumbai, India

Written by IT Design Function

Business unit Technology

Last update on 22.06.2026

Role purpose:
Responsible for strategy, design, and governance of the End User Computing (EUC) architecture across the organisation. Provides technical direction, design authority, and oversight for workplace technologies aligned to Cloud First and Zero Trust principles. Delivers support to projects and operations through design input, standards, and Guidance for support teams.

Key accountabilities:
General Technical:
- Own and maintain EUC reference architectures, standards, patterns, lifecycle roadmaps and design guardrails for enterprise use.
- Provide governance ensuring all deployments aligned to agreed standards, templates, security controls and support models.
- Provide consultancy, mentoring and technical direction to engineering and operational teams.
- Identify and manage key EUC technology vendors and partnerships.
- Evaluate,



pilot and introduce new EUC technologies that improve resilience, user experience, security or operational efficiency.
- Ensure alignment with cloud-first strategy, modern workplace transformation and enterprise security standards.
- Support priority incidents and ensure escalation processes are followed within SLA.

Experience and personal qualities:
Essential Technical:
- In-depth knowledge of Azure AD (Entra ID) and hybrid identity environments.
- In-depth knowledge of Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
- Strong experience of IT Security ensuring solutions meet audit and compliance requirements
- Strong endpoint management experience using Intune / Autopilot.
- Strong understanding of device security (Conditional Access, BitLocker).
- Experience with Windows OS management (Windows 10/11).
- Experience with VDI platforms (Azure Virtual Desktop or AWS Workspaces).
- Robust understanding of Microsoft

📌 Euc Sme (Mumbai)
🏢 Travelex
📍 Mumbai