BA/QA Lead - ServiceNow Smart Apps | JL8 Manager
- Our DXC Assure Smart Apps help clients to modernize and automate enterprise workflows for Insurance Software and Business Processing Services. Leveraging the full capabilities of the ServiceNow platform, we deliver end-to-end digital transformation solutions that improve service delivery, enhance user experience, and drive operational efficiency. _

Role Summary

We are looking for a senior BA/QA Lead - ServiceNow Smart Apps with around 15 years of overall experience, including robust exposure to business analysis, QA leadership, ServiceNow delivery, stakeholder management, and insurance domain processes.

This role will own business requirement quality, end-to-end test governance, release readiness, UAT coordination, and quality outcomes across Smart Apps / Insurance initiatives. The role requires close collaboration with business stakeholders, product owners, architects, development teams, QA teams, and other cross-cutting teams to ensure high-quality, low-risk delivery.

Key Responsibilities




- Lead BA and QA activities across Smart Apps / Insurance releases, from requirement discovery to production validation.
- Own requirement quality, including business process understanding, user stories, acceptance criteria, traceability, and requirement sign-offs.
- Write user stories that clearly capture requirements, align stakeholders, and guide development with actionable, testable insights.
- Define and drive QA strategy, test planning, governance, standards, and best practices across projects.
- Lead functional, regression, integration, UAT, and production validation cycles.
- Validate ServiceNow configurations, customizations, workflows, integrations, case flows, catalog items, portals, and data changes.
- Drive test automation adoption using ServiceNow ATF and other automation tools to improve coverage and efficiency.
- Own defect governance, including triage, prioritization, root-cause discussions, reporting, and cl

📌 Servicenow Ba/qa Lead 2 (Haryana)
🏢 2081 DXC Technology India Private
📍 Haryana