Experience: 8-12 Years (preferred in BFSI / Lending Systems)
Role Overview
Key Responsibilities
1. Production Support Management
- Ensure high system availability, stability, and performance.
- Drive incident management, root cause analysis (RCA), and resolution within defined SLAs.
- Coordinate with IT, infra, and vendor teams for issue triaging and fixes.
- Monitor recurring issues and implement preventive/corrective actions.
2. Change Request (CR) Management
- Gather, analyze, and prioritize business requirements and change requests.
- Prepare functional specifications and user stories with clear acceptance criteria.
- Coordinate with vendors (e.g., Nucleus Software) for effort estimation and delivery timelines.
- Track CR lifecycle from requirement to UAT to production release.
- Ensure quality delivery through SIT/UAT and defect closure.
3. Stakeholder Management
- Act as a single point of contact (SPOC) for business,
operations, credit, and compliance teams.
- Facilitate discussions for requirement finalization, prioritization, and solution design.
- Provide regular status updates to management on issues, CRs, and releases.
4. Release & Deployment Management
- Plan and coordinate production releases, deployments, and rollback strategies.
- Ensure adherence to change management and audit requirements.
- Support UAT cycles and sign-offs from business users.
5. Compliance & Audit Support
- Maintain proper documentation, audit trails, and approvals.
- Address audit observations and implement required system controls.
6. Continuous Improvement
- Identify opportunities for process automation and system enhancements.
- Improve system efficiency, turnaround time (TAT), and user experience.
- Drive optimization of workflows and data integrity.
Required Skills & Competencies
- Solid knowledge of FinnOne (LOS/LMS) or simi
📌 Product Owner (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra
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