Company: Nexa Core HR Pvt. Ltd. _( We are Hiring for Our Client)_
Industry: Food Delivery / Food Chain Services
Department: Operations
Employment Type: Full-Time
Job Summary
Key Responsibilities
- Plan, manage, and supervise daily operational activities.
- Lead and monitor field executives, coordinators, and operations teams.
- Handle operational escalations and ensure timely issue resolution.
- Coordinate restaurant onboarding and ensure smooth activation.
- Review daily MIS reports and prepare operational performance reports.
- Monitor key business KPIs and drive continuous improvement initiatives.
- Ensure adherence to operational SOPs and quality standards.
- Coordinate with internal departments and external stakeholders.
- Analyse operational data to identify gaps and implement corrective actions.
- Optimize processes to improve productivity, service quality, and cost efficiency.
- Conduct regular team meetings, performance reviews, and training sessions.
- Ensure timely completion of operational targets and service-level commitments.
Required Skills:
- Robust Operations Management skills
- Team Leadership and People Management
- Restaurant & Vendor Management
- MIS Reporting and Data Analysis
- KPI Monitoring and Performance Management
- Process Improvement and SOP Implementation
- Problem-Solving and Decision-Making
- Excellent Communication and Coordination Skills
- Stakeholder Management
- Time Management and Multitasking
- Conflict Resolution
- Operational Planning and Execution
- MS Excel, Google Sheets, and Microsoft Office
- Analytical and Reporting Skills
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field.
- MBA is preferred but not mandatory.
Experience
- 3-7 years of experience in Operations Management within Food Delivery, Food Service, Restaurant Chains, Quick Service Restaurants (QSR), Logistics, or Supply Chain Operations.
- Experience in managing multi-location operations