Front Office Executive

If you want to grow from handling inquiries into directing first impressions and parent experiences, this is the right chance for you. In our school, the front office is the face of our brand and hospitality hub. This role carries the responsibility of understanding child and parent behaviour, supporting the learning process with clear information, and coordinating smoothly with teachers and leaders. Join us to manage relationships with empathy and make every interaction support the child’s educational journey.

Mindset & Skillset:

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1. Primary Mindset:
- Focuses on The Parent Experience.

2. People Management:
- Empowers the Team to solve problems autonomously.

3. Problem Solving:
- De-escalates Conflicts with immediate, creative solutions.

4. Language & Comm.:
- High Emotional Intelligence (EQ): Tailoring tone to the visitor.

5. Conflict Resolution:
- Relationship-Focused: Finding "win-win" solutions for parents.

6. Data & Digital Lit.:
- CRM Mastery: Tracking parent journeys from inquiry to admission.

7. Collaboration:
- Liaison Hub:



Connecting Marketing, Admin, and Parents.

8. Strategic Planning:
- Conversion Strategy: Analysing inquiry data to improve admissions.

9. Ethics & Integrity:
- Privacy Guardian: Handling sensitive family data with total discretion.

10. Growth Mindset:
- Customer Service Training: Constantly refining the "welcome" protocol.

What You Will Gain

After time with our school, you'll grow into a growth strategist. Here are key gains:
- High visibility leading admissions, directly impacting school expansion.
- CRM and customer journey expertise for seamless parent experiences.
- Team empowerment skills, turning staff into autonomous problem-solvers.
- Conversion analysis abilities to refine strategies and boost enrolments.
- Reputation as the hospitality hub, building lasting community trust.
- Leadership in a high-energy role shaping the school's public face.

Key Responsibilities

Front Desk & Recepti

📌 Front Office Executive Admin (Vizianagaram)
🏢 The Sun School
📍 Vizianagaram