Job Description: Team Lead Business Process

Position: Team Lead Business Process

Experience : 4 - 8 Years including 2 years team handling experience
- Job Summary
- Key Responsibilities
- Lead, mentor, and motivate a team to achieve operational and business objectives.
- Monitor daily operations, productivity, and quality metrics to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.
- Identify process improvement opportunities and implement best practices to enhance efficiency and customer satisfaction.
- Coordinate with cross-functional teams to resolve operational issues and ensure seamless process execution.
- Conduct regular performance reviews, coaching sessions, and training programs for team members.
- Prepare and present operational reports, dashboards, and performance metrics to management.
- Manage escalations and ensure timely resolution of customer or business issues.
- Ensure compliance with company policies, quality standards, and regulatory requirements.
- Support workforce planning, resource allocation, and capacity management.




- Drive employee engagement, team development, and a positive work setting.

Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- 48 years of experience in business process operations, with at least 2 years in a team leadership role.
- Strong knowledge of business process management and operational excellence.
- Proven experience in people management, coaching, and performance management.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) and reporting tools.
- Ability to manage multiple priorities in a fast-paced environment

Preferred Skills
- Experience with process improvement methodologies
- Experience in customer service, shared services, or business process environments.
- Familiarit

📌 Jul'26 : Backend Support : India Team Leader, Business Services (Gurugram)
🏢 WM
📍 Gurugram