Voice Process Team Leader manages, coaches, and motivates a group of customer service or sales agents. Their primary role is to ensure the team meets operational KPIs—such as SLA, CSAT, shrinkage, and attrition—while handling escalations and driving day-to-day call floor operations.
Job Types: Full time, Fresher
Pay: ₹11,203.75 - ₹52,678.82 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
📌 Team Leader (Chennai)
🏢 shopping zone india tv
📍 Chennai
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