Sr Group Operations Manager
- Gautam Buddha Nagar,Uttar Pradesh

Job Summary:
- To ensure retention of accounts, generation of account level EE/ EN revenue, and completion of all project deliverables as per customer requirements through effective management & monthly review of teams.

Key Responsibilities:
- 1. To ensure generation of an account level EE & EN revenue
- 2. To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
- 3. To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
- 4. To identify attrition percentage in accounts and take up initiatives to reduce the same
- 5. To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyze the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.
- 6. To ensure absorption of freshers as per the defined account targets
- 7. To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

Skill Requirements:
Other Requirements:

📌 Sr Group Operations Manager (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar