Social Media Enquiry Management Executive

Company: Angroos Gifts Boutique
Location: Kadavanthra, Kochi

Job Type: Full time
Salary:₹15,000 - ₹25,000 per month + Performance Incentives

About the Role

Key ResponsibilitiesSocial Media Enquiry Management
- Respond to enquiries promptly, professionally, and courteously.
- Understand customer requirements and recommend suitable products, gift hampers, and customization options.
- Provide product suggestions and gifting ideas based on customer requirements, budget, and occasion.
- Prepare quotations and explain product details, pricing, branding options, and delivery timelines.
- Follow up with customers regularly to convert enquiries into confirmed orders.
- Coordinate with the sales, production, accounts, packing, and delivery teams to ensure smooth order execution.
- Maintain enquiry records, quotations, customer details, and follow-up schedules.

Customer Relationship Management
- Build and maintain long-term customer relationships.
- Resolve customer concerns professionally and ensure excellent customer satisfaction.




- Deliver friendly, polite, and professional customer service through chat, calls, and social media.
- Maintain quick response times across all communication channels.

Additional Responsibilities
- During festive seasons, promotional campaigns, and bulk order periods, be willing to work additional hours or weekends whenever required.
- Coordinate with different departments to ensure customer commitments are completed on time.
- Maintain professionalism, a positive attitude, and excellent communication at all times.
- Perform any additional responsibilities assigned by the management.

Requirements:
- Bachelor’s Degree or equivalent qualification.
- Excellent communication skills in English and Malayalam. Basic Hindi communication is an added advantage.
- Friendly, polite, and professional communication skills through chat, phone calls, WhatsApp, and social media.
- Strong customer service, follow-up,

📌 Social Media Enquiry Management Executive (Kochi)
🏢 Gifts Boutique
📍 Kochi