We are looking for a detail‑oriented and proactive eCommerce Operations Executive to manage day‑to‑day order processing and fulfilment operations for our Lucknow region and pan‑India shipments.
The role involves checking orders, coordinating packing and shipping, tracking deliveries, and ensuring correct products are picked directly from vendors or inventory without damage or delay. You will work extensively with OMS tools, Shopify, Shiprocket, Amazon Shipping, DTDC, and other courier portals to ensure orders are shipped within defined SLAs.
Key Responsibilities
Order Management & Fulfilment
- Process and manage daily orders received via Shopify and OMS tools
- Coordinate order picking from vendors or warehouse based on order details
- Ensure correct SKU, quantity, and condition before packing or dispatch
- Supervise packing and labeling to prevent transit damage
- Generate shipping labels and AWBs via Shiprocket, Amazon Shipping, DTDC, etc.
Shipping & Tracking
- Arrange timely dispatches for orders
- Track shipments and update order statuses regularly
- Coordinate with courier partners for pickups, delays, and escalations
- Proactively resolve delivery issues, returns, RTOs, and damages
Inventory & Vendor Coordination
- Coordinate with vendors for direct‑to‑customer shipments:
- Ensure vendors follow packing and dispatch SOPs
- Maintain records of inward, outward, returns, and damaged inventory
- Verify supplier bills and received items for accuracy
Reporting & Documentation
- Maintain accurate records in company systems and Excel
- Prepare daily and weekly reports on:
- Order processing
- Pending shipments
- Returns and damages
- Communicate operational updates over MS Teams and Outlook
General Operations
- Maintain cleanliness and organization of the packing/working area
- Ensure compliance with internal SOPs and SLAs
- Coordinate effectively with internal teams and external partners
Required Skills & Qualifications
- Bachelor’s degree in any stream (pref