Supervisor - Collection Services Telegu

Company: HDB Financial Services

Job Type: Full-Time
Department: Collection Services
Location: Chennai

About the Role

The role involves coaching team members, monitoring daily collection activities, maintaining operational reports, handling escalations, and coordinating with internal stakeholders and collection agencies to achieve business objectives.

Key ResponsibilitiesTeam Management & Leadership
- Lead, mentor, and motivate the collections team to consistently achieve business targets.
- Conduct on-the-job product and process training for current joiners.
- Monitor caller performance and provide continuous coaching and feedback.
- Review team performance on a daily, weekly, and monthly basis.
- Manage team attendance and absenteeism to ensure uninterrupted workflow.
- Build a high-performance and target-driven work environment.

Operations & Performance Management
- Maintain accurate MIS reports for the allocated collection pool.
- Track collection activities and monitor individual and team productivity.




- Develop and implement effective collection strategies to maximize recoveries.
- Identify critical and high-risk customer accounts and take appropriate action.
- Handle customer escalations and resolve complex collection-related issues professionally.
- Ensure compliance with company policies and collection guidelines.

Coordination & Stakeholder Management
- Coordinate with Bank Field Recovery Personnel (FPRs) for collection activities.
- Send pick-up files to FPRs in a timely manner.
- Work closely with collection agencies to improve operational efficiency.
- Liaise with cross-functional departments to ensure smooth business operations.

Key Responsibilities at a Glance
- On-the-job training and coaching for new employees.
- Team performance monitoring and reporting.
- MIS preparation and maintenance.
- Collection strategy planning and execution.
- Customer escalation management.
- Coordination with internal teams and c

📌 Supervisor Collection Services (Chennai)
🏢 Hdb Financial Service
📍 Chennai