Key ResponsibilitiesLead Management
- Handle inbound and outbound calls professionally.
- Respond promptly to enquiries received through phone calls, WhatsApp, social media, website, and other digital platforms.
- Contact current leads generated through marketing campaigns.
- Explain clinic services, treatments, offers, and pricing clearly and confidently.
- Convert enquiries into confirmed appointments.
Appointment Management
- Schedule, reschedule, and confirm patient appointments.
- Send appointment reminders to minimize no-shows.
- Coordinate appointment availability with doctors and therapists.
- Maintain an organized appointment calendar.
Patient Follow-up
- Follow up with prospective patients who have not booked appointments.
- Contact existing patients for review appointments and treatment continuity.
- Gather patient feedback after treatments.
- Build long-term relationships with patients through regular follow-ups.
Sales & Revenue Support
- Achieve monthly appointment booking and conversion targets.
- Promote treatment packages, memberships, and seasonal offers.
- Upsell and cross-sell suitable aesthetic services based on patient needs.
- Maintain high lead conversion and patient retention rates.