Own the complete post-sales customer journey for assigned projects from booking to possession. Drive timely collections, minimize escalations, and ensure >90% CSAT while protecting company cash flow.
2. Key Responsibilities
A. Collections & Cash Flow
1. Track and follow-up on milestone, EMI, and final demand payments for 150-200 customers
2. Achieve monthly/quarterly collection targets
3. Coordinate with Sales, Accounts & Legal
4. Drive 100% collection before handover; initiate cancellation process for chronic defaulters
B. Customer Lifecycle Management
1. Single point of contact from post booking till possession
2. Conduct welcome calls, allotment, agreement, demand letter ,GTS, RERA explanation, registration support & entire documentation
3. Handle site visits, construction updates, modification requests, and query resolution
📌 CRM Executive- Real Estate (J. P. Nagar)
🏢 Amberstone Properties
📍 J. P. Nagar
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