DESCRIPTION:
Key job responsibilities
- Work rotating shifts, five days a week, adapting flexibly to changing business needs.
- Resolve complex Selling Partner queries end-to-end, using standard operating procedures (SOPs) alongside strong critical thinking, logical reasoning, and independent decision-making.
- Manage high volumes of inbound and outbound contacts — identify needs, clarify information, research every issue, and provide clear solutions.
- Navigate multiple software tools concurrently to research Selling Partner accounts, review policies, and communicate effective solutions.
- Build trust through empathy, active listening, and rapport, going the extra mile on every interaction.
- Consistently deliver on quality and productivity goals in a metric-driven workplace while meeting SLAs across all channels.




- Record key case actions and notes as required to support accurate resolution and follow-up.
- Maintain excellent confidentiality and data security, adhering to company policies and the code of conduct.
- Collaborate with internal stakeholders and teams, and proactively drive process improvements.

A day in the life

About the team

BASIC QUALIFICATIONS:
- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:
- Experience in a customer service environment
- Experience in e-commerce, retail or advertising, or experience in sales/business development

📌 Sps Associate, Sps (Hyderabad)
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad