Department: Membership Sales
Reports To: Sales Manager
About the Role
As a Membership Sales Executive at Kris Gethin Gyms, you will be responsible for driving membership sales, delivering a premium customer experience, and helping prospective members begin their fitness transformation journey. You will manage leads, conduct club tours, understand client needs, and convert enquiries into long-term memberships while maintaining the highest standards of professionalism.
Key Responsibilities
- Achieve monthly membership sales and revenue targets.
- Handle walk-ins, phone enquiries, WhatsApp leads, referrals, and digital leads.
- Conduct professional gym tours and explain membership plans, facilities, and transformation programs.
- Understand customer fitness goals and recommend suitable membership options.
- Follow up with prospects consistently to maximize conversions.
- Maintain accurate and up-to-date records in the CRM.
- Generate referrals from existing members.
- Build relationships with corporate clients and local businesses to generate new leads.
- Coordinate with trainers and the front desk to ensure a smooth member onboarding experience.
- Participate in promotional events, outdoor activities, and marketing campaigns.
- Maintain complete knowledge of all membership plans, offers, and add-on services.
Key Performance Indicators (KPIs)
- Monthly membership revenue achieved.
- Number of memberships sold.
- Lead-to-sale conversion rate.
- Daily follow-ups completed.
- Appointments scheduled and attended.
- CRM accuracy and discipline.
- Member referrals generated.
- Customer satisfaction throughout the sales process.
Skills Required
- Excellent communication and interpersonal skills.
- Robust negotiation and closing abilities.
- Customer-focused approach.
- Target-driven mindset.
- Confidence in presentations and gym tours.
- Basic computer and CRM knowledge.
- Professional appearance and positive attitude.
- Pas