Chat Support Executive - Customer Support (EdTech)

Company: House of EdTech (Goenka Kachave LLP) Location: Salt Lake, Sector 5, Kolkata (Work from Office) Job Type: Full-Time Experience Level: 0-2 Years (Freshers welcome)

About the Role

House of EdTech is hiring a Chat Support Executive to join our Learner Support team If you love helping people, have great communication skills, and want to build a career in a fast-growing EdTech company led by IIT Kharagpur alumni — this role is for you.

What You'll Do
- Guide learners on course navigation, content access, and platform usage
- Actively listen to customer concerns and provide effective solutions
- Escalate complex issues to the right internal teams
- Maintain a professional, empathetic, customer-first approach
- Spot recurring learner issues and suggest process improvements
- Collaborate with tech, product, and operations teams to enhance support workflows

What We're Looking For
- Strong verbal and written communication in English and Hindi:
- A customer-centric attitude with solid problem-solving skills




- Basic familiarity with digital tools and online learning platforms
- Patience, empathy, and professionalism
- 0-2 years of experience in customer support or call support (freshers with strong communication skills are encouraged to apply)
- Bachelor's degree preferred, any discipline

Job DetailsWork Days6 days/week (Sundays WFH, one rotational week off)Work Hours11:00 AM - 8:00 PMLocationSalt Lake, Sector 5, Kolkata (Work from Office)DevicePersonal laptop requiredStart DateImmediate joiners preferredWhat We Offer
- A role at a fast-growing EdTech company founded by IIT Kharagpur alumni
- Attractive performance-based incentives on top of fixed pay
- Mentorship from experienced professionals and industry leaders
- An energetic, collaborative, ownership-driven work culture
- The chance to make a real impact by empowering learners across India

About House of EdTech

House of EdTech (Goenka Kachave LLP) is a hig

📌 Chat Support Executive (Bidhannagar)
🏢 House Of Edtech
📍 Bidhannagar