We are looking for a responsible, organised, and customer-focused E-commerce Operations & Customer Support Executive to manage our day-to-day online business operations.

Key Responsibilities

1. Website & Online Order Management

2.Customer Data Management
- Maintain data related to repeat customers, complaints, cancellations, refunds, and replacements

3. Dispatch & Logistics Coordination
- Coordinate with packing and dispatch teams for website orders

4. Customer Care Management
- Handle incoming customer-care calls professionally
- Respond to customer queries regarding products, orders, payments, delivery, and availability
- Handle WhatsApp and other customer-support messages
- Provide customers with order and delivery updates
- Record complaints accurately and coordinate for quick resolution
- Handle refund, replacement, cancellation, and damaged-product queries according to company policy
- Escalate serious or sensitive complaints to management

5. Online & Offline Coordination
- Coordinate between online operations and offline stores where required




- Support customers who have queries related to store purchases and online orders
- Communicate with internal teams to resolve customer issues quickly
- Ensure consistent customer experience across online and offline channels

6. Reporting & MIS

Required Skills:
- Good communication skills in Gujarati and Hindi
- Basic to good English communication
- Comfortable handling customer calls
- Good computer knowledge
- Strong knowledge of MS Excel or Google Sheets
- Good data-entry accuracy
- Comfortable using website admin panels and order-management systems
- Ability to coordinate with multiple departments
- Robust follow-up and problem-solving skills
- Patient and professional approach toward customer complaints
- Ability to work responsibly with minimum supervision

Preferred Experience
- 1-3 years of experience in e-commerce operations, customer support, order processing, retail operations, D2C operations, or a sim

📌 E-commerce Operations (Bhatpore)
🏢 jani farsan house
📍 Bhatpore