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Job Description: Telesales Executive
Company: Nidhi Decor Pvt. Ltd.
Location: Goregaon, Mumbai (Work from Office)
About the Role
Key Responsibilities
- Inbound Lead Handling: Promptly answer customer inquiries, understand their specific requirements, recommend suitable products, and convert inbound leads into confirmed sales while maintaining exceptional customer service.
- Outbound Outreach: Proactively contact potential customers from provided databases, nurture warm leads through the sales funnel, handle objections gracefully, and reach out to existing clients for repeat business and upselling.
- Target Achievement: Consistently meet or exceed daily, weekly, and monthly sales targets to maximize incentive earnings. Continuously refine your pitch and call quality to improve conversion rates.
- CRM & Data Management: Accurately log all calls, lead statuses, and customer interactions in the CRM. Maintain detailed records of follow-ups and pipelines, and generate daily/weekly reports for team leadership.
- Team Coordination: Collaborate seamlessly with internal departments (sales, dispatch, accounts) to ensure smooth order processing. Share valuable customer feedback and market insights to improve overall team strategy.
Required Skills & Qualifications
- Experience: Prior experience in telesales, telecalling, or customer service is preferred (highly motivated freshers with strong communication skills are welcome to apply).
- Communication: Excellent verbal skills in Hindi and English (fluency in regional languages is an advantage) with a clear, secure, and customer-friendly voice.
- Sales Acumen: Strong persuasion, negotiation, and closing skills, coupled with the ability to handle objec