SeniorAdministrator - Security Information And Event Management (SIEM)

Job Summary:
- The Sr. Security Incident Administrator plays a critical role in enhancing the organization's security posture by providing advanced technical support and troubleshooting for security incidents. This role is essential in ensuring high-quality service delivery and customer satisfaction, through effective root cause analysis and implementation of technical solutions.

Key Responsibilities:
- 1. Adhere To Quality Standards And Regulatory Requirements By Implementing And Maintaining Security Protocols And Procedures In Accordance With Company Policies.
- 2. Provide Expert Support For Complex Security Incidents Escalated By Analysts, Performing Thorough Root Cause Analysis, And Implementing Effective Solutions Using Siem Tools To Resolve Technical And Security Issues.
- 3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
- 4.



Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
- 5. Ensure A Positive Customer Experience And Achieve High Csat Through First Call Resolution Initiatives, Minimizing Rejected Resolutions And Reopened Cases, While Actively Mitigating Security Threats.

Skill Requirements:
- 1. Advanced Proficiency In Security Incident Response And Technical Solution Implementation Using Siem Tools.
- 2. Strong Knowledge Of Incident Management Processes And Security Best Practices.
- 3. Excellent Analytical And Problem-Solving Skills For Complex Incident Resolution.
- 4. Proficient In Knowledge Management And Training Methodologies.

Other Requirements:
- 1. Optional But Valuable Certifications: Certified Information Systems Security Skilled (Cissp), Certified Information Security Manager (Cism), Or Security+ Certification

📌 Senioradministrator - Security Information and Event Management (Siem) (Bengaluru)
🏢 HCLTech
📍 Bengaluru