Key Responsibilities
- Handle inbound and outbound calls professionally.
- Respond to inquiries from final-year students, graduates, and working professionals regarding educational programs and enrollment opportunities.
- Provide accurate information about courses, admission procedures, eligibility criteria, fees, and program benefits.
- Maintain and update customer and lead information in the CRM/database.
- Schedule counseling sessions and coordinate with the admissions team.
- Build and maintain solid relationships with prospective students and clients.
- Achieve monthly lead conversion and enrollment targets.
- Prepare daily and weekly reports on calls, follow-ups, and conversions.
Ensure a high level of customer satisfaction throughout the admission process
Required Skills:
- Excellent communication skills in Tamil and English (knowledge of Hindi is an added advantage).
- Strong interpersonal, convincing,
and negotiation skills.
- Good telephone etiquette and customer service orientation.
- Ability to work in a target-driven environment.
- Strong follow-up and relationship management skills.
- Basic knowledge of MS Office and CRM software.
- Positive attitude, self-motivated, and eager to learn.
Eligibility
- Any Graduate or Diploma holder.
- 0-5 Years of experience in Tele Sales, Customer Support, Inside Sales, Admissions, Business Development, or Call Centre operations.
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Mugalivakkam, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)