Hello,
Role: Customer Support Executive (B2B - US Market):
Shift:7:30 PM - 5:00 AM IST(10:00 AM - 7:00 PM EST )
Working Days: 5 (Monday to Friday)
Location:Ahmedabad, Gujarat ( On-site)
Experience:2 - 3 years
Employment Type: Full-Time:
Job Overview:
Key Responsibilities:
- Handle inbound and outbound calls with B2B customers, dealers, and distributors.:
- Create, process, and manage orders using Shopify.
- Manage product returns, exchanges, and warranty claims through the Redo platform.- Support sales inquiries and maintain strong customer relationships.
- Coordinate with internal teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and order updates.
- Identify opportunities to enhance customer satisfaction and support business growth.
Requirements:
- Excellent verbal and written English communication skills with a neutral accent.:
- Experience handling US-based customer support or B2B business communications.
- Hands-on experience with Shopify (mandatory).
- Knowledge of returns and warranty processes; Redo platform experience is an advantage.
- Strong customer service and relationship management skills.
- Ability to work independently in a fast-paced environment.
- Solid organizational skills and attention to detail.
- Reliable internet connection and a professional remote work setup.
Preferred Qualifications:
- Experience in B2B customer support, wholesale account management, or sales support.:
- Experience working with US-based customers, dealers, or distributors.:
- Understanding of eCommerce operations and order management processes.
Let's Connect:
About Company:
Elsner is a full-fledged IT service driven company providing precisionWeb Development andMobile Development services which ultimately results in the development of state-of-the-art Software Development solutions to our customers.:
Company name - Elsner Technologies Pvt. Ltd.