Senior Associate, FX Client Support -

About the Role

LSEG is seeking customer-focused, analytical, and technically minded professionals to join our Global FX & Electronic Trading Support team in Mumbai.

This is a front-line support role supporting FXAll, a leading electronic trading platform used by banks, asset managers, hedge funds, and corporate clients globally. The role sits at the intersection of technology, financial markets, and client service, requiring individuals who can troubleshoot issues, understand trading workflows, and deliver an exceptional client experience.

Key Responsibilities
- Provide frontline support to global FXAll clients, ensuring timely resolution of service requests and incidents.
- Support clients with enquiries related to:
- FX trading workflows and platform functionality
- Trade execution and order management
- Straight Through Processing (STP)
- FIX connectivity and electronic trading integrations
- Platform access, connectivity, and technical issues
- API and integration-related enquiries




- Investigate and troubleshoot client-reported issues using available tools, logs, and diagnostic information.
- Analyze trading activity and workflow issues to determine root causes and drive resolution.
- Partner with Product, Technology, Network, Operations, and Relationship Management teams to resolve complex client issues.
- Communicate clearly and professionally with clients, providing regular updates throughout the case lifecycle.
- Monitor and manage support cases to ensure adherence to SLAs and high standards of customer service.
- Build robust relationships with clients and internal stakeholders across global teams.
- Contribute to knowledge-sharing, process improvement initiatives, and operational excellence programs.
- Develop a strong understanding of FX markets, electronic trading, market structure, and industry best practices.
- Ensure compliance with company policies, operational controls, and regulatory requirements.

Required

📌 Senior Associate, Fx Client Support (Mumbai)
🏢 LSEG (London Stock Exchange Group)
📍 Mumbai