Data Analyst (Service)

Job Title:Data Analyst (Service)

Department:Service

Location:Head Office, Ludhiana (Punjab)

Experience:3 - 5 years in an analyst / data role in the manufacturing industry

Qualification:Graduate or postgraduate degree in any discipline (e.g. B.Tech / M.Tech etc.)

Reports To:General Manager - Service

CTC:₹ 3 LPA, based on experience

KEY RESPONSIBILITIES

Claim & Warranty Analytics

-Analyze warranty claim data on a continuous basis - by region, distributor, model, failure category, sales cohort, and Service Engineer.

-Maintain and continuously improve the central warranty dashboard. Ensure it is updated, accurate, and meaningful - and refresh it ahead of every monthly service review meeting.

-Build ad-hoc analyses on demand - e.g. failure analysis on a specific model, cohort behavior for batteries sold in a particular quarter, performance comparison across regions.

Reporting & Performance Tracking

-Prepare monthly and quarterly performance packs for the leadership team - covering claims volume, replacement cost, TAT, rejection patterns,



SE performance, distributor health, and regional trends.

-Track KPIs against targets - support the leadership team in measuring and tracking KPI performance across the year.

Field Service Centre Support

-Act as one of the central points of contact for all 17+ service centers for issues related to ERP entries, stock reconciliation, claim logging, and reporting queries.

-Help branches resolve ERP issues, mis-entries, and data quality problems - both reactively (helpdesk) and proactively (audits and clean-ups).

-Support physical-vs-ERP stock reconciliation across branches, identify discrepancies, and drive corrections.

Process Improvement & Operational Excellence

-Support the rollout of current systems and tools across the service function - including the service mobile app, dashboards, and standardized reporting formats.

-Build standard operating procedures for recurring analytical tasks and train b

📌 Data Analyst (Gill)
🏢 Deepak International
📍 Gill