As Mid level Senior with 4 to 6 years of Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
- Triage & Incident Ownership
- Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
- Act as Incident Owner during high-severity events, ensuring transparent communication, timely updates, and swift restoration of service.
- Maintain accurate, real-time incident timelines and post-incident documentation.
- Troubleshooting & Restoration
- Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
- Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
- Cross-Team Collaboration
- Engage with App Dev, DevOps, Database, Network, Security, QA,



and vendor partners to drive efficient problem resolution.
- Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
- Facilitate postmortems and continuous improvement actions.
- Platform & Application Stack Awareness
- Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
- Service Quality & Process Excellence
- Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
- Recommend monitoring gaps to improve observability

Required
- Bachelor’s degree in computer science/information technology or related field
- Must have advanced skills in.NET Core, SQL, C#.NET Framework/Standard/Core, ASP.NET Web API, and RESTful APIs.
- 3+ years of experience in developing in JavaScript with React v16 & 17, Redux, Sagas, Webpack and ES6 or equivalent experience
- Familiar with UI testing frameworks like Jest and Enzyme and experie

📌 Sr Analyst Iii Software Engineering (Bengaluru)
🏢 2053 DXC Technology India
📍 Bengaluru