JOB TITLE: Guest Relationship Executive/Team Leader/Restaurant Service

Key Responsibilities

Guest Experience & Customer Service
- Welcome guests warmly and ensure a positive dining experience from arrival to departure.
- Present the menu confidently, explain dishes, ingredients, and specials, and provide recommendations based on guest preferences.
- Build strong customer relationships through attentive, personalized service.
- Monitor guest satisfaction throughout service and address concerns professionally.
- Escalate guest complaints or operational issues to management when required.

Order Taking & Food Service
- Accurately take food and beverage orders and enter them into the POS system.
- Coordinate effectively with kitchen and service teams to ensure timely order preparation and delivery.
- Serve food and beverages according to restaurant service standards while maintaining presentation quality.
- Ensure all guest requests are handled promptly and efficiently.

Sales & Upselling
- Promote monthly/seasonal specials, signature dishes, desserts, and beverages.




- Upsell menu items to enhance the guest experience and increase sales.
- Encourage repeat visits through exceptional hospitality and service.

Restaurant Operations
- Ensure tables, dining areas, and service stations remain clean, organized, and fully stocked.
- Regularly replenish water, condiments, cutlery, and table essentials.
- Assist with opening and closing duties as assigned.
- Adhere to hygiene, food safety, and company SOPs at all times.

Team Collaboration
- Support teammates during busy service periods.
- Maintain a positive and professional attitude with colleagues and guests.
- Contribute to a teamwork-oriented environment focused on delivering excellent customer service.

Qualifications & Skills Required
- Minimum 2-3 years of experience as a Server, Steward, Waiter, Floor Staff, or Customer Service Executive in a restaurant, café, lounge, or hospitality setting.
- Excellent verbal com

📌 Customer Service Team Leader (Greater Kailash)
🏢 Perlicious
📍 Greater Kailash