Perks is a luxury handcrafted leather brand dedicated to creating premium footwear and leather accessories for customers who appreciate exceptional craftsmanship, timeless design, and uncompromising quality. Every product is meticulously made to order using premium materials, ensuring each customer receives a unique piece crafted with precision and attention to detail.
At Perks, customer satisfaction is at the heart of everything we do. We believe that luxury is not only defined by the quality of our products but also by the experience we provide throughout the customer's journey.
Position: Customer Relationship Manager (CRM)
We are looking for a proactive, customer-focused, and detail-oriented Customer Relationship Manager who will be responsible for delivering an exceptional customer experience from inquiry to post-purchase support.
Key Responsibilities
- Build and maintain solid relationships with customers by providing prompt, professional, and personalized assistance.
- Understand customer requirements and recommend suitable products based on their preferences.
- Resolve customer queries related to products, sizing, customization, pricing, payments, shipping, exchanges, and after-sales support.
- Coordinate with the production, logistics, and sales teams to ensure smooth order processing and timely delivery.
- Provide regular order updates and proactively communicate any delays or changes.
- Handle customer complaints professionally and work towards quick and satisfactory resolutions.
- Follow up with customers after delivery to ensure satisfaction and strengthen long-term relationships.
- Maintain accurate records of customer conversations, complaints, and resolutions in the CRM system.
- Assist customers with customization requests and communicate specific requirements to the production team.
- Collect customer feedback and share insights with management to improve products and services.
- Ensure all custom