Key Responsibilities
- Record customer concerns and update support accurately.
- Escalate complex issues to senior technical support engineers when required.
- Guide customers through troubleshooting steps in a professional and courteous manner.
- Follow company processes, service standards, and SLAs.
- Maintain accurate documentation of customer interactions.
- Continuously learn recent technologies and support procedures.
Eligibility
- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, BCA, B.Sc. (IT/CS), or a related field.
- Freshers are encouraged to apply.
- Basic knowledge of computer hardware, operating systems, networking, and MS Office.
Required Skills:
- Good verbal and written communication skills.
- Basic troubleshooting and analytical skills.
- Willingness to learn and adapt to new technologies.
- Customer-focused attitude with strong interpersonal skills.
- Ability to work in rotational shifts, if required.
- Team player with a positive attitude.
Preferred Skills
- Basic understanding of Windows OS, networking concepts, and internet troubleshooting.
- Familiarity with remote support tools is an added advantage.