NOT Drones (Electrobotic Manufacturing Pvt. Ltd.) is one of India's emerging drone technology companies, designing and manufacturing advanced consumer and defence drones from its 50,000 sq ft facility in Ahmedabad. Our products — including the NOT ORO series and NABHYAN Pro — serve consumers, travel creators, and defence and institutional buyers across India. We are in a high-growth phase and building the operational backbone to support our expanding customer base.
About the Role
We are looking for a Service Manager to own and build our customer service function from the ground up. This is a high-impact, hands-on role — you will be the first formal leader of our service team, responsible for transforming an operationally active but informally structured function into a process-driven, data-backed service operation.
You will work directly with the Founder and leadership team. You will manage a team of Customer Service Agents and a Service Technician Lead (who oversees 2 technicians),
and be responsible for the end-to-end warranty claims and service delivery process across all NOT Drones products.
- This role is for someone who thrives in building — not just maintaining. If you are energised by taking ownership of a function, fixing what is broken, and building what does not yet exist — this role is for you._
What You Will Own
Process & Operations:
- Enforce ticket discipline across the customer service team — every customer interaction must be logged and tracked in Zoho Desk
- Configure and optimise Zoho Desk and ERPNext for the service function — automation rules, SLA configurations, and reporting dashboards
- Define and implement Standard Operating Procedures (SOPs) for claim handling, repair execution, escalation management, and customer communication
- Manage the SDR framework (Symptom, Defect, Repair, Action Outcome) for consistent defect documentation and resolution tracking
Team Management:
- Manag
📌 Customer Service Manager (Changodar)
🏢 Electrobotic Manufacturing
📍 Changodar
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