1. Job Title: Business Analyst 2. Job Summary : Serve as a seasoned Sr. Technical Consultant within a global enterprise setting translating complex business needs into scalable ServiceNow solutions across Orchestration Business Management CSM ITAM and ITOM.
Collaborate with diverse teams in a hybrid work model to streamline processes increase service reliability and enable measurable value for the organization and its customers. 3. Experience : 8 - 10 years 4. Required Skills : Technical Skills: ServiceNow Orchestration ServiceNow Business Management ServiceNow CSM ServiceNowITAM ServiceNow ITOM Domain Skills: 5.
Nice to have skills: Domain Skills: Telecom 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Analyze business processes and stakeholder needs to define detailed requirements for ServiceNow Orchestration Business Management CSM ITAM and ITOM capabilities ensuring alignment with strategic objectives and measurable business outcomes.
- Collaborate with product owners architects and platform engineers to translate business requirements into well structured ServiceNow user stories acceptance criteria and configuration specifications that optimize platform usability and scalability. -Document current state and target state workflows for key enterprise services identifying gaps and recommending improvements that reduce manual effort enhance automation and strengthen service reliability. -Coordinate with ServiceNow configuration and development teams to clarify requirements validate solution design options and ensure that implemented features satisfy agreed functional and non functional needs. -Evaluate data models and integration points across IT service management asset management operations monitoring and customer service processes to support coherent and consistent ServiceNow implementations.
- Facilitate workshops interviews and walkthrough sessions with stakeholders across business and technology groups to capture objectives refine p
📌 Business Analyst (Bengaluru)
🏢 Cognizant
📍 Bengaluru
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