Day-to-Day Workflow
- Daily Calling: Dialing 60-100+ warm or cold leads from the CRM system daily.
- Student Discovery: Asking targeted questions to understand a learner's career goals and gaps.
- Product Pitching: Delivering structured presentations or product demos highlighting course ROI.
Performance Indicators (KPIs)
- Talk Time: Maintaining a required number of hours (usually 2-3 hours) on active calls daily.
- Conversion Rate: Percentage of assigned leads successfully converted into paid admissions.
- Revenue Generated: Total booking value or fee collection achieved against a monthly target.
Work Workplace & Challenges
- Target Pressure: High-stress environment driven heavily by weekly and monthly sales quotas.
- Rethinking Hours: Standard workweeks often extend to weekends, as that is when working professionals or parents are free to talk.
- High Rejection: Handling frequent rejections and non-responsive leads without losing motivation.