DESCRIPTION:
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- and mid-market accounts to enterprise-level customers including public sector.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

We are seeking a Senior Delivery Consultant specializing in Amazon Connect Customer Experience to join AWS Qualified Services. In this role, you will design, build, and deliver complex customer experience solutions on Amazon Connect,



serving as the technical authority for enterprise-grade contact center transformations. You will spend 80% of your time hands-on — architecting and implementing CX solutions — while leading pre-sales engagements, driving team capability development, and integrating AI-native approaches into every engagement.

This is a customer-facing delivery leadership role that combines deep technical execution with strategic consulting, pre-sales leadership, and practice development.

As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

2. Providing technical guidance and troubleshooting support throughout project delivery

3. Collaborating with stakeholders to gather requirements and propose effective migration strategies

4. Acting as a trusted advisor to customers on industry trends and emerging technologies

5. Sharing knowledge

📌 Delivery Consultant, Customer Experience, Professional Services (Bengaluru)
🏢 AWS ProServe IN - Karnataka
📍 Bengaluru