Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey.

Responsibilities:
Client Communication
- Handle incoming and outgoing calls professionally.
- Share information about salon services, offers, and pricing.
- Assist clients with appointment booking, rescheduling, and cancellations.

Appointment & Schedule Management
- Confirm client appointments and send timely reminders.
- Help maintain the salon schedule to ensure smooth daily operations.

Feedback Collection & Customer Engagement
- Call customers to collect service feedback and record it on our internal tool.
- Reconnect with churned customers and encourage repeat visits.
- Assist in collecting testimonials and customer feedback videos when required.

Promotions & Upselling
- Inform clients about ongoing offers, packages, and new services.




- Upsell suitable premium services to enhance customer satisfaction.

Reels, Events & In-Salon Support
- Support the team during salon events or video shoots on selected days.
- Assist the manager with coordination and basic in-salon activities when needed.
- Collaborate on creating short reels/videos showcasing customer experiences (optional but preferred).

Administrative & Bank Tasks
- Handle basic bank-related tasks such as cash deposits when required.

Key Skills Required
- Excellent communication skills in Bengali, Hindi, and English.
- Polite, confident, and skilled phone etiquette.
- Organized and detail-oriented.
- Proactive attitude and willingness to support the team beyond calls.

Job Types: Full-time, Permanent

Pay: ₹96,000.00 - ₹120,000.00 per year

Experience:
- total work: 2 years (required)

Work Location: In person

📌 Telecaller & Customer Engagement Associate - Salon Business (Sodepur)
🏢 Nandini Unisex Salon
📍 Sodepur