Experience in technical support for security, surveillance, access control, or time attendance solutions.
- Basic knowledge of CCTV and related security products.
- Valuable troubleshooting and problem-solving skills.
- Customer-oriented with good communication and coordination skills.

Roles & Responsibility:
- Provide online technical support for Matrix Access Control, Time Attendance, and CCTV products.
- Troubleshoot hardware, software, connectivity, and configuration-related issues.
- Support customers and system integrators with product installation, configuration, and commissioning.
- Diagnose issues related to biometric devices, attendance systems, access control devices, and CCTV systems.
- Assist with device integration, network connectivity,



and basic system configuration.
- Coordinate with internal technical and product teams for complex technical issues and escalations.
- Conduct product demonstrations and provide basic technical training to customers and partners.
- Maintain proper documentation of technical queries, resolutions, and customer interactions.

Required Qualification: Diploma / Bachelor’s degree in Electronics, Electrical, IT, or a related field.

Required Experience: 1+ Yrs

Base Location: Ahmedabad

Salary:

📌 Technical Support Engineer (Ahmedabad)
🏢 Cavitak Marketing
📍 Ahmedabad