Job Description - Telecaller cum Receptionist

Position Title

Telecaller cum Receptionist

Department

Administration / Front Office / Admissions & Customer Support

Reporting To

Operations Manager / Branch Manager / Administrative Head

Job Location

Puducherry

Employment Type

Full-Time

Job Summary

The Telecaller cum Receptionist serves as the first point of contact for customers, students, parents, clients, and business visitors, ensuring a positive and qualified experience.

Key Responsibilities

Reception & Front Office Management
- Welcome and assist visitors, students, parents, and clients.
- Manage the reception area and maintain a professional office environment.
- Handle visitor registrations and appointments.
- Coordinate meeting room bookings and visitor schedules.
- Receive and distribute documents, couriers, and correspondence.

Telecalling & Lead Management
- Handle inbound and outbound calls professionally.
- Respond to inquiries regarding company services, courses, programs, or products.




- Qualify leads should be updated through google sheets for better tracking.
- Schedule appointments, meetings, and counseling sessions.
- Follow up with prospective customers and students through out the calls.
- Maintain daily call records and lead databases.

Customer Service & Support
- Address customer inquiries and provide accurate information.
- Resolve basic customer concerns and escalate issues when necessary.
- Maintain excellent customer relationships through regular follow-ups.
- Ensure timely communication with clients and prospects.

Administrative Support
- Maintain office records and documentation.
- Assist in preparing reports and data entry tasks.
- Manage attendance records and visitor logs.
- Support management with administrative activities.
- Coordinate with different departments for smooth operations.

Admissions & Student Coordination (For Educational Institutions)
- Guide students and parents regarding courses and programs.
- Schedul

📌 Tele Caller Executive (Puducherry)
🏢 ABM groups under BM Academy
📍 Puducherry