Key ResponsibilitiesClient Relationship Management
- Build and maintain strong relationships with assigned clients.
- Understand client preferences, expectations, and partner requirements.
- Provide personalized matchmaking assistance and recommendations.
- Conduct regular follow-ups with clients regarding profile activity and match responses.
- Ensure a high level of customer satisfaction through timely and qualified service.
- Address client concerns, objections, and escalations effectively.

Service Delivery
- Guide clients on profile enhancement and effective usage of matrimony services.
- Coordinate introductions and facilitate communication between prospective matches.
- Monitor client engagement and proactively suggest suitable profiles.
- Maintain accurate records of client interactions in the CRM system.
- Ensure service commitments and quality standards are consistently met.

Sales & Revenue Generation
- Achieve monthly, quarterly, and annual revenue targets.
- Drive membership renewals, upgrades, and premium service sales.




- Identify cross-selling and upselling opportunities.
- Convert leads and inquiries into paid memberships.
- Maintain target achievement while ensuring a positive customer experience.

Performance & Reporting
- Track daily activities, conversions, and client interactions.
- Prepare and submit performance reports to management.
- Maintain data accuracy and compliance with company policies.
- Contribute to team goals and participate in performance review meetings.

Key Performance Indicators (KPIs)
- Revenue target achievement.
- Membership renewal and upgrade conversion rate.
- Customer satisfaction score.
- Client retention rate.
- Number of successful profile engagements/interactions.
- Follow-up and service quality adherence.

Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- 1-5 years of experience in relationship management, customer service, sales, or matrimony

📌 Relationship Officer (Kolkata)
🏢 ABP GROUP
📍 Kolkata