Country/Region: IN
- Requisition ID: 37599
- Work Model:
- Position Type:
- Salary Range:
- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title:Technical Specialist-App Development:
- Description:

Area(s) of responsibility:
- Develop, configure, and deploy AI agents using Aisera’s platform and comparable agentic AI toolsets to solve real-world client workflows.
- Build autonomous and multi-agent systems capable of planning, reasoning, tool selection, and task execution.
- Design and implement RAG pipelines, function/tool calling, memory and context management, and agent orchestration.
- Integrate agents with external systems — APIs, webhooks, databases, CRMs, ITSM platforms, and data pipelines — for seamless workflow execution.
- Translate business requirements into functional and technical agent designs; run interactive demos and PoCs and iterate on feedback.
- Implement AI governance, security, and compliance controls (auth flows, responsible-AI safeguards, observability of agent behavior).
- Troubleshoot, monitor,



and continuously improve deployed agents using data-driven evaluation (A/B testing, performance monitoring).

Required Skills & Experience:
- 8-12 years in software development, AI/ML engineering, or systems integration, with recent hands-on Agentic AI / LLM delivery.
- Hands-on experience with Aisera or comparable agentic AI / conversational AIOps platforms (ServiceNow AI Agents, Automation Anywhere, similar).
- Solid programming in Python (primary), plus Java and/or JavaScript; clean, efficient, production-quality code.
- Proven experience building agents with LLM frameworks — LangChain, LangGraph, CrewAI, AutoGen, or PydanticAI.
- Solid understanding of LLMs, embeddings, vector databases, RAG, function calling, and agent evaluation.
- Experience with Model Context Protocol (MCP) and multi-agent architectures (preferred).
- Integration experience: REST APIs, webhooks, data pipelines; OAuth/OIDC/JWT authorization flows.
- Cloud & DevOps: AWS

📌 Technical Specialist-app Development (Hinjawadi)
🏢 Birlasoft
📍 Hinjawadi