Lead Administrator (Support &Operations;)
- Noida, Uttar Pradesh

Job Summary:
We are looking for an Active Directory Administrator L2 to support and manage the organization’s on-premise Active Directory workplace. The role involves handling day-to-day AD operations, troubleshooting authentication and access issues, managing Group Policies, supporting Domain Controllers, and ensuring the overall health, security, and availability of AD services.

Key Responsibilities:
- 1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
- 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.




- 3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base, act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive.
- 4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
- 5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

📌 Lead Administrator (Noida)
🏢 HCLTech
📍 Noida