Cluster Manager - Co-Living Operations
Job Title: Cluster Manager
Location: Delhi NCR
Experience Required: 5-8 Years
Job Summary
We are looking for a highly driven and customer-focused Cluster Manager to oversee the overall operations and performance of multiple co-living properties within an assigned cluster. The role will be responsible for ensuring excellent resident experience, maintaining premium service standards, driving occupancy and revenue targets, managing property teams, and ensuring smooth day-to-day operations.
Key Responsibilities
1. Cluster Operations Management
- Manage end-to-end operations of multiple co-living properties within the assigned cluster.
- Ensure all properties operate as per company SOPs, quality standards, and service guidelines.
- Conduct regular property audits to monitor cleanliness, maintenance, safety, and operational efficiency.
- Ensure timely resolution of operational issues and resident escalations.
2. Resident Experience & Community Management
- Drive exceptional resident experience and maintain high customer satisfaction levels.
- Monitor resident feedback, complaints, and service requests and ensure prompt resolution.
- Implement initiatives to improve resident engagement, retention, and community building.
3. Revenue & Occupancy Management
- Drive occupancy targets and support revenue optimization initiatives.
- Work closely with sales teams to ensure smooth resident acquisition, onboarding, renewals, and move-outs.
- Monitor collections, outstanding payments, and revenue performance of assigned properties.
4. Team Leadership & People Management
- Lead and manage Property Managers, Customer Support teams, Housekeeping, Security, and other in office staff.
- Conduct regular team meetings, training sessions, and performance reviews.
- Ensure adequate manpower planning and adherence to operational standards.
5. Vendor & Facility Management
- Manage relationships with housekeeping, maintenance, security, and other se
📌 Cluster Manager (Delhi)
🏢 Uniliv
📍 Delhi