Lucknow, Uttar Pradesh

Job Summary

The engineer acts as a key coordination point between procurement, vendors/OEMs, L3 teams, and business stakeholders, maintaining accurate asset records, supporting audits, and ensuring uninterrupted operations through structured processes, documentation, and on‑site or remote support when required.

Key Responsibilities

Hardware Asset Management:
Manage end-to-end hardware asset lifecycle including procurement support, inventory, deployment, maintenance, and retirement.

Maintain accurate asset records in asset management systems and CMDB.

Ensure compliance with asset governance, audit, and licensing requirements.

Order and Delivery Management including supplier coordination and logistics:
Coordinate with procurement team for release of orders to OEM/vendor. Tracking the order, coordination with suppliers, and ensuring timely delivery and issuance to the end-users.

Hardware Leasing Administration covering contracts, renewals, and lease closures:
Manage hardware asset leasing from contract setup to renewals and end-of-lease activities,



ensuring timely tracking, compliance, cost control, and smooth transitions for returns, extensions, or replacements in line with business needs.

Warranty and Guarantee Management for repairs and replacements: Coordinate for warranty claims, RMA and repairs through OEM and vendors.

Staging (CUSTOMER Germany and UK offices) and Parcel Delivery
- Inspecting and preparing hardware
- Installing and configuring operating systems
- Configuring devices
- Asset tagging and inventory control
- Application Support (L2):
Skill Requirements

Hands-on experience in Hardware Asset Management and end-user computing support.
- Strong understanding of hardware and asset lifecycle management processes.
- Good knowledge of Incident, Problem, Change, and Asset Management (ITIL).
- Experience with ITSM and Asset Management tools (e.g., ServiceNow, CMDB).
- Solid documentation, audit, and compliance awareness.

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📌 Senior Engineer (Lucknow)
🏢 HCLTech
📍 Lucknow