This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Who We Are:
An HPE company, Juniper Networks is a global pioneer in high-performance infrastructure, delivering world-class routing, switching, Security and management software. We are architecting the industry’s first secure, AI-native networks—engineered specifically to meet the demands of the modern era. By leading the convergence of AI and connectivity, we are driving a bold digital transformation across enterprises, data centers, and global service providers.
Accelerated Resolution Care (ARC) Services provides access to a designated team of engineers, who resolves issues faster and minimizes downtime. Our experts have broad product knowledge, highly experienced technical support skills, and personalized insights of your network profile or distinct operating requirements.
Success in this role requires extensive experience with large-scale networks and deep expertise in routing, switching, security, or SDN.
You thrive on diagnosing complex network issues and mastering customer infrastructures to deliver high-impact results. As a primary 'break/fix' expert, you will utilize in-depth diagnostics to restore services and prevent future outages. This includes leveraging Juniper’s advanced lab setting to replicate issues, identify root causes, and validate solutions.
In short - our most expert customers can’t do what they do without a designated team of senior engineers. And that’s you - with in-depth product knowledge (switching, routing and/or security) and highly focused troubleshooting skills relevant to a customer’s particular network.
To meet the challenge, you need extensive experience supporting large-scale networks; as well as broad product knowledge in anyone of routing, switching or security (firewalls), SDN domains. Your ability to troubleshoot product problems; diagnose critical and comple