Company Overview

104 is a toll-free Health Advice Helpline established by State Governments and the National Health Mission. It connects citizens directly to medical professionals to receive healthcare guidance, mental health counselling, and directory information without needing to visit a hospital.

Core Services Available by Calling 104

1. Medical Triage & Advice: Speak with qualified paramedics and doctors who can offer first aid, symptom assessment, and guidance on minor ailments.

2. Psychological support for stress, depression, anxiety, and substance abuse.

3. Healthcare Directory: Get information regarding nearby hospitals, testing centres, maternal and child health programs, and government health schemes

4. Grievance Redressal: A platform to lodge official complaints or provide feedback regarding public health facilities and medical services.

Position: Health Advisory Officer

Job Location : 104 Centre, Aditi Tracking, 3rd Floor,

Aundh Chest Hospital (URO Hospital),

Near District Hospital, Sangavi Phata,

Pune - 411027

Job Summary





The Health Advisory Officer will be responsible for handling inbound and outbound health-related calls, providing accurate health information based on approved protocols, and supporting awareness and promotion of government health programmes and schemes. The role requires excellent communication skills, a customer-focused approach, and the ability to work in rotational shifts.

Key Responsibilities
- Attend and respond to health-related queries received through calls.
- Provide information and guidance as per approved health advisory protocols.
- Educate callers about government health schemes, programmes, and IEC activities.
- Maintain accurate records of interactions and follow-up activities.
- Ensure skilled, courteous, and empathetic communication with beneficiaries.
- Escalate complex cases to the concerned medical team when required.
- Adhere to organizational policies, confidentiality standards, and quality gu

📌 Health Advisory Officer (Aundh)
🏢 Aditi Tracking Support
📍 Aundh