Lead, IT Service Operations: JOB_DESCRIPTION.SHARE.HTML

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JOB_DESCRIPTION.SHARE.HTML
- Hyderabad, India; Noida, India
- Information Technology
- 324963

About the Role:
Grade Level (for internal use):
11
The Role: Senior Service Management Engineer

The Team: As a global leader in transaction reporting, the Cappitech team have been providing Regulatory Technology solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Our technology team is expanding, and you will play an important role in making sure we can still move fast while doing things the right way. You will be working with product, dev, and QA teams to insure we accomplish our goals for building new functionalities for our products while ensuring teams follow agile practices and are well motivated and empowered. S&P; Global values focus on inclusiveness,



collaboration and integrity and our management team strive to provide a work workplace that encourages our colleagues to achieve their full potential.

The Impact: This role is critical to ensure the wagon keeps running. The team ensures the smooth working of the infrastructure and helps in resolving client issues in a timely manner. Customer satisfaction matters a lot and the person in this role will ensure that happens.
What’s in it for you: You will be working with a brilliant set of people who bring the best in you. You will be working closely with the development team on latest technologies and get exposure to cloud technologies.

Responsibilities:
- Work collaboratively with development/product/Infra teams as required for third line escalation.
- Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
- Drive and engage in Business Continuity and Disa

📌 Lead, IT Service Operations (Hyderabad)
🏢 S&P Global
📍 Hyderabad