JOB DESCRIPTION: SECURITY OPERATION MANAGER
1. Operations Management
- Manage daily operations of security guards, housekeeping staff, supervisors, and other facility personnel.
- Ensure deployment of manpower as per client requirements and contractual obligations.
- Monitor attendance, shift scheduling, relievers, and workforce productivity.
- Conduct regular site inspections and operational audits.
- Ensure uninterrupted service delivery at all client locations.
2. Client Relationship Management
- Act as the primary point of contact for clients.
- Conduct regular client meetings and resolve operational issues promptly.
- Maintain high levels of customer satisfaction.
- Ensure timely submission of reports, invoices, and compliance documents to clients.
3. Manpower Management
- Coordinate recruitment and deployment of security and facility staff.
- Conduct induction and on-the-job training.
- Monitor employee discipline, grooming, and performance.
- Handle grievances, absenteeism, attrition, and employee engagement.
4. Compliance & Documentation
- Ensure compliance with all applicable labour laws and statutory regulations.
- Monitor compliance related to:
- EPF
o ESI
o Minimum Wages
o Bonus
o Gratuity
o Contract Labour (Regulation & Abolition) Act
o Shops & Establishment Act
o Private Security Agencies (Regulation) Act (PSARA), where applicable
- Maintain all statutory registers and site documentation.
- Coordinate labour inspections and client audits.
5. Security Operations
- Ensure security personnel perform duties as per SOPs.
- Conduct surprise inspections and security audits.
- Investigate incidents and submit detailed reports.
- Ensure proper maintenance of occurrence books, visitor records, gate passes, and incident registers.
- Monitor emergency preparedness and safety procedures.
6. Facility Management
- Supervise housekeeping, pantry, horticulture, waste management, and other soft services.
- Ensure quality standards are maintained.
- Monitor consumpt