Role Summary

The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity.

Required Skills:
- Strong English language and comprehension skills with clear and effective verbal and written communication
- Ability to self-learn based on reviewing passed resolutions and feedback from team
- Ability to identify learning opportunities and self-educate where resources and opportunities are




- Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required
- Ability to recognize problems, gather information, and escalate to leadership when
- Must be able to follow documented process and detail
- Solid accountability and integrity due to sensitive nature of information
- Strong customer support
- Grow and adapt to changing guidelines or
- Prioritize, multitask, and carry out projects correctly in a timely
- Proactively work with limited direction and/or
- Demonstrate the ability to exercise independent judgment and
- Preferably exposed to Salesforce environment for case handling.

Roles & Responsibilities
- Handle daily case work while meeting predetermined KPI and QA
- Accurately document all actions in daily case work and customer
- Identify, document, and escalate repetitive customer
- Solve escalated cases from
- Proactively maintain and contribute to team refe

📌 Managed Services Analyst Ii (Hyderabad)
🏢 GHX
📍 Hyderabad