What to know:
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
The Prospect:
As a Customer Success Manager, the role involves becoming a trusted advisor to customers and internal partners while owning the success of the overall post-sales relationship. Demonstrating the value and return on investment for customers is crucial,
serving as a pivotal ‘go-to’ contact who advocates and facilitates successful customer outcomes throughout the broader Commvault organization. Success in this role requires a focus on customer success, onboarding, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.
What you’ll be doing..,:
- Act as a customer's guide throughout their journey, ensuring they achieve all milestones in their activation, onboarding, adoption, and renewal phases.
- Develop dynamic success plans that demonstrably deliver on customer expectations and handle exceptions. Act as a trusted advisor for customers, using internal business relationships and processes to resolve concerns and improve the customer experience.
- Build strong customer relationships that help retain and expand their footprint