SME - Microsoft Forefront Identity Manager, Azure Active Directory

Job Summary:
- The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This position requires a robust understanding of Microsoft Identity Manager and Active Directory, ensuring compliance with service level agreements (SLAs) while maintaining high-quality standards. By leveraging technical expertise, this role aims to enhance customer satisfaction through effective communication and proactive problem-solving.

Key Responsibilities:
- 1. Resolve Escalated Incidents By Analyzing And Addressing Issues Related To Microsoft Identity Manager And Active Directory, Ensuring Compliance With Slas And Quality Standards.
- 2. Mentor Team Members And Administrators, Preparing Standard Operating Procedures (Sops) And Maintaining Thorough Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
- 3.



Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation.
- 4. Engage With Customers Through Meetings To Gather Feedback And Understand Challenges, Ensuring Their Concerns Are Addressed Effectively To Enhance Satisfaction.
- 5. Conduct Root Cause Analysis And Trend Analysis For Incidents, Producing Detailed Reports To Inform Key Business Stakeholders And Drive Continuous Improvement In Performance.

Skill Requirements:
- 1. Proficiency In Microsoft Identity Manager And Active Directory
- 2. Strong Analytical Skills For Incident Analysis And Reporting
- 3. Familiarity With Operational Processes, Including Sla Management And Capacity Planning
- 4. Excellent Communication And Presentation Skills To Liaise With Stakeholders

Other Requirements:
- 1. Optional But Valuable: Microsoft Certified: Identity And Access Administrator Associate
- 2. Optional But Valuable: Itil Foundation Certificatio

📌 Sme - Microsoft Forefront Identity Manager, Azure Active Directory (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar